Submitting a Claim on Reebelo
When submitting a claim on Reebelo, you may need to provide photos of your item to support your request. To help us process your claim efficiently, please provide a minimum of four clear, well-lit photos showing all relevant details.
Here’s a guide to ensure your photos meet our requirements:
For Device Warranty Claims
Device Exterior
Remove any cases or accessories.
Take photos of:
The front screen (turned off, with minimal reflection)
The back of the device
All four sides, showing buttons, ports, and any visible cosmetic marks
Specific Issue Areas
Physical damage (e.g., cracked screen, dents): provide close-up photos of the affected area.
Note: Claims for damage in transit must be submitted within 4 business days of receiving the device.
Charging, audio, or camera issues: ensure ports, speakers, and lenses are clearly visible.
Internal Malfunctions
Include screenshots of diagnostics (e.g., battery health reports).
Provide a short video demonstrating the issue, such as:
Device not powering on
Rapid battery drain
For Brand New or Unopened Items
Sealed Packaging
Do not open the package.
Take photos of all sides of the sealed package, ensuring its condition is clear.
Include a close-up of the shipping label, showing the tracking number.
Damaged Packaging
Provide photos of both the damaged item and all sides of the packaging.
Include a close-up of the shipping label, showing the tracking number.
Helpful Tips for Photos
Ensure good lighting to reduce shadows and glare.
Place the item on a neutral background to improve clarity.
Make sure all relevant details are visible in each photo.
Following these steps will help your claim to be processed quickly and accurately.