My device won’t turn on

If your device won’t power on, follow the steps below to help identify and fix the issue.

1. Check your charger and cable

• Make sure the charging cable and plug adaptor are not damaged.

• Plug them into a working power socket.

• Check the charging port for dust or debris.

• Leave your device connected to the charger for at least 30 minutes, even if nothing appears on the screen.

2. Clean the charging port (if needed)

• If you can see dirt or lint in the charging port, gently remove it using a wooden toothpick.

• Take care not to damage the port or push debris further inside.

3. Force restart your device

A force restart can help if the device is unresponsive.

iOS devices

• Follow the force restart steps for your specific iPhone model.

Android devices

• Press and hold the Power button and Volume Down button together for 7–10 seconds, until the device restarts.

4. Restore your device (advanced)

Important: Restoring your device will erase your data. Back up your device before continuing, if possible.

iOS devices

• Connect your phone to a computer.

• Follow the on-screen prompts to restore the device to factory settings.

Android devices

• Back up your data.

• Go to Settings > Factory data reset

• Select Delete all and follow the on-screen instructions.