If you're struggling to turn off the camera sound on your device, follow the steps below to help resolve the issue.
Update your software
Updating your device can change how camera sounds are handled and may resolve the issue.
iOS devices
Back up your device using iCloud or a computer.
Connect your device to a power source and ensure it’s connected to Wi-Fi.
Go to Settings > General > Software Update.
Select and install the latest available update.
Note: From iOS 15 onwards, the camera shutter sound can be turned off outside of Japan and South Korea, in line with local regulations.
Android devices
Go to Settings > System > System update.
Follow the on-screen instructions to install any available updates.
If the camera sound still cannot be turned off after updating your device, this may be due to local regulations or manufacturer restrictions. In that case, further changes may not be possible.